Frequently Asked Questions

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"When will I receive my order?"

Your orders are usually processed within 48 to 72 hours (except on Saturdays and Sundays). However, this estimated timeframe may vary depending on product availability or certain peak periods (Black Friday, sales, etc.). Of course, we always do our best to ship your order as soon as possible. Once your order is prepared, the carrier takes over.

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For deliveries in Belgium, in most cases, your package will be delivered within 3 to 4 days after preparation.

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"I haven't received a tracking number."

Once your order is ready to be shipped, you will receive an automatic email with your tracking number.

If you have not received this email, several explanations are possible:

• your order is not fully processed

• the email address you provided during your order is incorrect

• our email may have gone to your spam, please make sure to check

 

"My tracking indicates 'delivered', but I haven't received anything."

Once your package is in the hands of the carrier, unfortunately, we cannot supervise its delivery.

A few ideas to explore:

• Is there a notice from a postman in your mailbox?

• Have you checked with your neighbors? Perhaps one of them has received your package?

• Does anyone else have access to your mailbox?

 

If your package is still missing, we invite you to contact your local postal services for more information (make sure to provide them with the tracking number of your package).

 

"Do you have a size guide?"

If a size guide is available for a product, it will be accessible in the description.

 

"I want to change the size of my product / proceed with a return."

We invite you to consult our section on this topic: Returns and exchanges.

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Before placing any order, we encourage you, if possible, to consult the size guide for the product you wish to order. If a size guide is available for your product, it will be accessible in the description.